Privacy Policy

Effective Date: July 2, 2026

At The Robe Story (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.therobestory.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Order Details

• Account Login Information

• Communication Preferences

Payment Information

Payments are securely processed through trusted third-party payment gateways. We do not store your debit card, credit card, UPI, or net banking credentials on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Pages

• Referring Website

• Cookie Data

• Website Usage Analytics

2. How We Collect Information

We collect information when you:

• Visit our website

• Create a customer account

• Place an order

• Subscribe to our newsletter

• Contact our customer support

• Communicate through WhatsApp

• Participate in promotions or surveys

• Interact with cookies and analytics technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products

• Process payments

• Provide customer support

• Respond to inquiries

• Send order confirmations and shipping updates

• Improve our website and services

• Personalize your shopping experience

• Detect and prevent fraud

• Comply with legal obligations

• Send promotional emails (only where permitted or with your consent)

4. Customer Accounts

Customers may create an account on our website to:

• Save shipping information

• Track orders

• View order history

• Manage account preferences

You are responsible for maintaining the confidentiality of your login credentials.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Maintain shopping cart functionality

• Improve website performance

• Understand visitor behavior

• Analyze website traffic

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited

• Device information

• Browser type

• Approximate location

• Time spent on pages

• Website interactions

This information helps us improve our website and customer experience.

7. Email Marketing

If you subscribe to our mailing list or choose to receive promotional communications, we may send you updates about:

• New arrivals

• Product launches

• Offers

• Promotions

• Newsletters

We use Mailchimp for email marketing services.

You may unsubscribe at any time using the unsubscribe link provided in our emails.

8. WhatsApp Communication

We offer customer support through WhatsApp.

If you contact us via WhatsApp, we may receive:

• Your phone number

• Messages you send

• Shared images or documents

• Order-related information

Your communications are used solely for customer support and order assistance.

9. Third-Party Services

To operate our business efficiently, we may share limited information with trusted service providers including:

• Shopify (website hosting and e-commerce platform)

• Payment Gateway Providers

• Shipping and Logistics Partners

• Google Analytics

• Mailchimp

• WhatsApp

These providers receive only the information necessary to perform their services and are required to protect your information.

10. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary:

• To process payments

• To ship orders

• To comply with legal obligations

• To prevent fraud or abuse

• During business restructuring or mergers, if applicable

11. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

12. Data Retention

We retain your information only for as long as necessary to:

• Complete your orders

• Maintain customer accounts

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

When your information is no longer required, it is securely deleted or anonymized where appropriate.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

14. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw marketing consent

• Request a copy of your personal information

• Object to certain processing activities

To exercise these rights, please contact us using the details below.

15. International Data Transfers

Currently, The Robe Story operates and ships products only within India.

However, some third-party service providers (such as Shopify, Google Analytics, or Mailchimp) may process data on servers located outside India while maintaining appropriate security measures.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The revised policy will be posted on this page with an updated Effective Date.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

The Robe Story

13/1, Sakthi Nagar,
GN Mills Post,
Coimbatore – 641029,
Tamil Nadu, India

Email: therobestory@gmail.com

Mobile: +91 855-123-4547

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.