Shipping & Return Policy

Shipping Policy

At The Robe Story, we strive to process and deliver your orders as quickly as possible.

Order Processing & Dispatch

• Made-to-Order Products: Dispatched within 12–14 working days from the date of order confirmation.

• Ready-Made Products: Dispatched within 7 working days from the date of order confirmation.

Please Note:

• Working days exclude Sundays and Public Holidays.

• Delivery timelines may vary depending on your location and the courier service.

Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

You may request a return within:

• 7 days from the date of delivery for Made-to-Order Products

• 3 days from the date of delivery for Ready-Made Products

To initiate a return request, please contact us through any of the following:

• Email: therobestory@gmail.com

• Instagram: Direct Message

• WhatsApp: Contact our customer support

When raising a return request, kindly include:

• Your order details

• Reason for the return

• Photos of the product

• A clear unboxing/opening video showing the package being opened

The unboxing video is mandatory for verifying the condition of the product upon delivery. Unfortunately, return requests submitted without this proof cannot be accepted.

Conditions for Returns

To qualify for a return, the product must:

• Be unused and unworn.

• Be in its original condition.

• Include all original tags.

• Be returned in its original packaging.

• Be accompanied by the purchase receipt or proof of purchase.

Returns sent without prior approval from our customer support team will not be accepted.

Size Exchange

• Size exchanges are available only for Ready-Made Products, subject to stock availability.

• Made-to-Order Products are not eligible for size exchanges, as they are specially produced based on your selected measurements or specifications.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective product

• An incorrect item

Please notify us within 7 days of receiving your order.

To help us process your request quickly, kindly provide:

• Clear photographs of the product

• A complete unboxing/opening video

• Your order details

Our team will review the issue and work towards an appropriate resolution.

Non-Returnable Items

Returns will not be accepted under the following circumstances:

• Incorrect size selected while placing the order (for Made-to-Order products)

• Change of mind regarding the fabric, design, colour, or pattern after the order has been placed

• Sale or clearance items

• Gift cards

We encourage customers to carefully review product descriptions, size charts, and measurements before placing an order. If you have any questions before purchasing, please feel free to contact us.

Exchange Process

If your return request is approved, the quickest way to obtain another product is to:

1. Return the eligible item.

2. Wait for the return to be approved.

3. Place a new order for the desired product.

Refund Policy

Once your returned product has been received and inspected, we will notify you via email regarding the status of your refund.

If your refund is approved:

• The refund will be processed to your original payment method within 10 business days.

• Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us at:

Email: therobestory@gmail.com

Need Assistance?

If you have any questions regarding shipping, returns, exchanges, or refunds, please contact us:

Email: therobestory@gmail.com

Instagram: Direct Message to The Robe Story

We are always happy to assist you.